KG99 Casino Terms and Conditions

1 General Terms

These Terms apply to all users of the kg99 platform, including visitors, registered players, and anyone who accesses any part of the kg99 website or mobile application. The kg99 platform is operated under a valid gaming licence and is intended solely for entertainment purposes.

KG99 reserves the right to update, modify, or replace these Terms at any time. Continued use of the platform after any changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The most current version will always be available at kg99.casino/terms-conditions.

These Terms are governed by the laws of the jurisdiction under which kg99 operates. Any disputes arising from the use of the kg99 platform shall be subject to the exclusive jurisdiction of the relevant courts.

2 Account Registration

To use the full features of kg99, including placing bets and making deposits, you must register a player account. Registration is free and open to all eligible individuals aged 18 and above.

• You must provide accurate, complete, and up-to-date personal information during registration, including your full name, date of birth, and a valid contact number.
• Each individual is permitted to hold only one kg99 account. Creating multiple accounts — whether under the same name, same device, or same payment method — is strictly prohibited.
• You are responsible for maintaining the confidentiality of your kg99 login credentials. Do not share your password with anyone.
• KG99 may request identity verification documents at any time, including during registration, before processing a withdrawal, or as part of an ongoing account review.
• Accounts registered with false information may be closed without notice and any balance forfeited.
• You must notify kg99 immediately if you suspect unauthorised access to your account.

KG99 reserves the right to decline any registration application at its sole discret ion, without being required to provide a reason.

3 Deposits & Payments

KG99 accepts deposits via bKash and Nagad — Bangladesh's most widely used mobile financial services. All deposits are processed in Bangladeshi Taka (BDT).

• The minimum deposit amount is ৳200. There is no maximum deposit limit, though large deposits may be subject to additional verification.
• Deposits are credited to your kg99 account balance in real time once the transaction is confirmed by the payment provider.
• You must only deposit funds from a payment account registered in your own name. Third-party deposits are not permitted and will result in account suspension.
• KG99 does not charge any fees on deposits. However, your mobile financial service provider may apply their own transaction charges.
• All deposited funds must be used for gaming activity on kg99. Depositing funds solely for the purpose of transferring them back as a withdrawal is not permitted.

4 Withdrawals

KG99 processes withdrawals to the same bKash or Nagad account used for deposits. Withdrawals to a different account or a third-party account are not permitted under any circumstances.

• The minimum withdrawal amount is ৳500. Withdrawal requests below this threshold will not be processed.
• Withdrawal requests are typically processed within 1–24 hours, subject to verification checks.
• KG99 reserves the right to request identity verification documents before approving any withdrawal. Failure to provide requested documents within 7 days may result in the withdrawal request being cancelled.
• Bonus funds and winnings derived from bonus funds are subject to wagering requirements before they become eligible for withdrawal.
• KG99 may place a temporary hold on withdrawals if unusual account activity is detected, pending an internal review.
• Withdrawals will only be processed to accounts that have completed at least one qualifying deposit.

5 Bonuses & Promotions

KG99 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each offer, as well as the general bonus rules set out here.

• Welcome bonuses are available to new kg99 players on their first qualifying deposit. Each player is entitled to claim the welcome bonus once only.
• All bonus funds are subject to a wagering requirement before they can be withdrawn. The specific wagering requirement for each bonus will be stated in the promotion details.
• Wagering requirements must be met within the validity period of the bonus. Bonus funds that expire before the wagering requirement is met will be removed from the account.
• KG99 reserves the right to withdraw any bonus offer at any time without prior notice.
• Bonuses may not be combined unless explicitly stated in the promotion terms.
• Any attempt to abuse, exploit, or manipulate bonus offers — including through the use of multiple accounts, coordinated betting, or other methods — will result in immediate account suspension and forfeiture of all bonus funds and associated winnings.
• KG99 Rewards points earned through the loyalty program are subject to their own redemption terms, available on the Rewards page.

6 Betting Rules

The following rules apply to all sports betting activity on kg99, including cricket markets available through Crickex and all other sports covered on the platform.

• All bets are final once confirmed. KG99 does not accept requests to cancel or amend bets after they have been placed, except in cases where kg99 exercises its right to void a bet.
• KG99 reserves the right to void any bet placed on a market that was offered in error, including obvious pricing mistakes or technical faults.
• In-play bets are accepted subject to the availability of live data. KG99 is not responsible for delays in live data feeds and will not be liable for bets placed based on outdated information.
• Maximum bet limits apply to all markets. These limits may vary by sport, event, and market type. KG99 reserves the right to adjust bet limits at any time.
• KG99 reserves the right to limit or restrict betting activity on any account at its sole discretion, including accounts suspected of arbitrage betting or other forms of advantage play.
• Match abandonment, postponement, and other event-specific rules are governed by the sport-specific rules applicable to each market.
• Cricket markets on Crickex follow standard cricket betting rules. In the event of a dispute, kg99's interpretation of the rules is final.

7 Casino Games

KG99 offers a wide range of casino games including live dealer tables, slots, and exclusive in-house titles such as Dino Hunter, Monster Fight, Slide, and Plinko. The following rules apply to all casino game activity.

• All casino games on kg99 use certified random number generators (RNG) or live dealer mechanics to ensure fair outcomes.
• In the event of a technical fault during a game round, the round may be voided and the stake returned to the player's balance.
• KG99 is not responsible for interrupted game sessions caused by the player's internet connection or device failure.
• Game-specific rules are displayed within each game. Players are responsible for understanding the rules of any game before wagering real money.
• Minimum and maximum bet limits apply to all casino games and may vary by title and table.
• Exclusive kg99 games — including Dino Hunter, Monster Fight, Slide, and Plinko — are governed by their individual game rules, which are available within each game interface.

8 Responsible Gaming

KG99 is committed to promoting responsible gaming and providing tools that help players stay in control of their activity on the platform.

• Players can set daily, weekly, or monthly deposit limits through their account settings. Once set, limits cannot be increased for a cooling-off period of 24 hours.
• Session time reminders are available to help players monitor how long they have been active on the platform.
• Self-exclusion is available to any player who wishes to take a break from gaming. Self-exclusion periods range from 30 days to permanent exclusion.
• KG99 will not send promotional communications to players who have self-excluded.
• If you believe you or someone you know may have a gambling problem, please visit the Responsible Gaming page for guidance and support resources.

9 Privacy & Data

KG99 collects and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy.

• KG99 uses SSL encryption to protect all data transmitted between your device and the platform.
• Personal data is used for account management, identity verification, fraud prevention, and regulatory compliance.
• KG99 does not sell personal data to third parties for marketing purposes.
• Players may request access to their personal data or request deletion of their account by contacting kg99 support.

10 Player Conduct

All players on kg99 are expected to conduct themselves in a respectful and lawful manner at all times. The following conduct is strictly prohibited:

• Using automated software, bots, or scripts to interact with the kg99 platform in any way.
• Attempting to exploit software bugs, errors, or vulnerabilities for financial gain.
• Engaging in collusion with other players to manipulate game outcomes or betting markets.
• Using the platform for any unlawful purpose, including money laundering or fraud.
• Harassing, threatening, or abusing kg99 staff or other players through any communication channel.
• Providing false information during registration or at any point during account verification.

KG99 monitors all account activity and reserves the right to investigate any behaviour that appears to violate these conduct standards.

11 Account Suspension & Closure

KG99 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or use of stolen payment methods.
• Failure to complete identity verification within the required timeframe.
• Creation of multiple accounts by the same individual.
• Bonus abuse or exploitation of promotional offers.
• Use of the platform from a restricted jurisdiction.

Players who wish to close their own account voluntarily may do so by contacting kg99 support. Any remaining real-money balance will be returned to the verified payment method on file, subject to standard withdrawal processing.

12 Limitation of Liability

To the fullest extent permitted by applicable law, kg99 shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to:

• Loss of funds resulting from technical faults, server downtime, or interrupted connectivity.
• Losses resulting from bets placed based on incorrect or delayed information.
• Unauthorised access to your account resulting from your failure to protect your login credentials.
• Any loss or damage arising from your reliance on information provided on the kg99 platform.

KG99 makes no warranty that the platform will be available at all times or free from errors. Scheduled and unscheduled maintenance may result in temporary unavailability of some or all platform features.

13 Changes to These Terms

KG99 reserves the right to amend these Terms and Conditions at any time. When material changes are made, kg99 will notify registered players via email or an in-platform notification. The updated Terms will be effective immediately upon publication at kg99.casino/terms-conditions.

Your continued use of the kg99 platform after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with any changes, you must stop using the platform and may request account closure by contacting kg99 support.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, the kg99 support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• FAQ: kg99.casino/faq
• Responsible Gaming: kg99.casino/responsible-gaming

KG99 aims to respond to all support enquiries within 2 hours. For urgent matters related to account security or suspected unauthorised access, please mark your message as urgent and the team will prioritise your case.